How can I get in touch with Kaizenine?

Feel free to reach out to us via email at info@kaizen-retail.com, where our dedicated customer service team is available to assist you with any queries you may have.

What regions do you offer shipping to?

We currently provide shipping services to the United Kingdom.

Where are your products shipped from?

All our products are shipped from the United Kingdom.

Can I modify or cancel my order?

To accommodate our swift order processing, any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this time frame will not be accommodated. However, if needed, you can initiate a return for a full refund after receiving your order.

What payment methods are accepted?

We gladly accept major credit cards (VISA, Mastercard, AMEX) as well as PayPal payments.

When will my order be processed?

Our warehouse processes orders from Monday to Friday. Orders are typically processed within one business day from the order date and shipped out the following day after processing. Please note that we do not process orders on weekends.

What is the estimated delivery time for my order?

Due to high demand, it may take up to 2-3 working days for your order to be delivered.

What if my order doesn't arrive?

Should your order not arrive within 30 days of shipping, you are eligible for a full refund.

Are customs fees and taxes applicable?

The prices shown on our website are tax-free in US Dollars. However, duties and taxes may apply upon receipt of your order, and these charges are determined by your local customs office. Any such fees are your responsibility and are not covered by us. Delays caused by customs processes are beyond our control.

How can I initiate a return?

For return instructions, please contact us at info@kaizen-retail.com

What should I do if I receive defective/incorrect/damaged items?

In the event that you receive incorrect, defective, or damaged merchandise, please reach out to us with your order number, photographs of the items, and any relevant references from your package. We will work to resolve your case promptly.

What is the timeline for receiving my refund?

Refunds will be credited back to your original payment method. If you paid by credit or debit card, the refund will be processed by the card-issuing bank within 7-10 business days after we receive the returned item or cancellation request. For specific information about when the credit will be posted to your account, please contact your card-issuing bank. If you have yet to receive your refund, contact your bank or credit card company and allow time for the refund to be processed.